Help
Support
Questions, problems or reports: here is how to get help.
Support email
Mailbox being set up. Until it is live, messages may not be delivered. If your email bounces, please try again in a few days.
1. How to reach us
Email support@saasland.io. This is the single support channel during early access, for account, deployment, billing, privacy, abuse and security questions.
Please write from the email address of your saasland.io account, so we can match your message to your organisation. We will never ask for your password, API keys, secrets or card details, and you should never send them.
2. What to include
- The IDs shown in the portal for the organisation, application and, if relevant, the deployment or build (they look like
org_…,app_…,dep_…orbld_…). - What you expected, what happened instead, and when it happened (with time zone).
- The exact error message or a screenshot, and the steps that lead to the problem.
- For a domain or TLS issue, the domain name and the DNS records you set up.
Remove secrets, tokens and personal data of your users from logs before you send them.
3. Common requests
| Topic | How |
|---|---|
| Signing in or account access | Use “Forgot password” on the sign-in page first. If you signed up with Google, use “Continue with Google”. Still stuck? Email us. |
| Builds and deployments | Include the deployment or build ID and the last lines of the build log. |
| Hosting credit and billing | Include your organisation ID. Billing questions must come from an owner or billing admin. See the hosting charges section of the Terms. |
| Privacy and data requests | Ask for a copy, correction or deletion of your personal data, or to leave the early-access list. See the Privacy notice. |
| Abuse reports | Put “Abuse” in the subject. See Reporting abuse. |
| Security vulnerabilities | Put “Security” in the subject. See Security research. |
| Appeals | Reply to the suspension notice or email us with the affected IDs and your explanation. |
4. Using an app hosted on saasland.io?
If you are a customer of an application that runs on saasland.io, please contact that application’s own support. The developer owns your account and your subscription, and payments go to them, so we cannot change your account or refund a payment for them. To report abuse by an application, see Reporting abuse.
5. Response times and status
saasland.io is in early access, so there are no guaranteed response times or support hours yet. Service hours, response targets and a public status page will be published before paid availability.